Position Overview: As the Operations Manager, you will be responsible for overseeing all aspects of front desk operations, including training, managing, and scheduling front desk employees, serving as the first point of contact for guest inquiries and concerns, and ensuring a high level of customer service at all times. You will play a key role in creating and maintaining a customer-centric environment that reflects our company values and enhances the overall guest experience.
Key Responsibilities:
Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. The list is illustrative only and is not a comprehensive listing of all functions and duties performed by incumbents of this class. Essential duties and responsibilities may include, but are not limited to the following:
- Supervise and mentor front desk staff, providing guidance, training, and support as needed to ensure exceptional performance and guest satisfaction.
- Develop and maintain employee schedules, taking into account staffing levels, peak hours, and business needs.
- Serve as the primary point of contact for front desk employees, addressing any questions, issues, or concerns in a timely and professional manner.
- Foster a customer service-oriented culture among front desk staff, emphasizing the importance of exceeding guest expectations and delivering personalized service.
- Monitor guest feedback and satisfaction levels, proactively addressing any issues or opportunities for improvement.
- Oversee the check-in and check-out process, ensuring accuracy, efficiency, and adherence to company policies and procedures.
- Stay current on industry trends and best practices in front office management, continually seeking opportunities for innovation and improvement.
- Monitoring and maintaining cleaning stations and being a liaison with janitorial services.
- Managing work study program for cleaning the facilities.
COMPENSATION: $25 -$32/hour
HOURS: 32 hours per week including 5 hours a day 4 days per week at the front desk
BENEFITS: Benefits include free circus classes for staff, free and/or discounted circus classes for direct family of staff, and free use of SANCA’s gym for training and fitness.
QUALIFICATIONS:
The ideal candidate will have a strong knowledge base in front office management and very good communication and leadership skills. They will work well with others and have a strong ability to foster a creative, open-minded work environment; they will be open to new and different ideas, with a willingness to celebrate the successes of their team members. They are also able to work independently when necessary.
Strong work experience in a related position would reflect a candidate likely to hit the ground running and be successful in this role.
PHYSICAL AND ENVIRONMENTAL WORKING CONDITIONS:
This position requires prolonged sitting, standing, walking, kneeling, and bending in the performance of daily activities. The position also requires grasping and repetitive hand movement using a computer keyboard. The position requires near and far vision in reading correspondence, using a computer, and in the safe supervision of staff and students. The ability to communicate is required when providing phone and personal service.
Some of these requirements may be accommodated for otherwise qualified individuals requiring and requesting such accommodations.
TO APPLY:
Please email your cover letter and resume to hr@sancaseattle.org. Position is open until filled. Questions may be asked by email only to hr@sancaseattle.org.